Terms and Conditions for Avalon Petals

1. Introduction and Acceptance

Welcome to Avalon Petals. These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our services, including browsing our website, placing an order, or participating in a workshop, you signify your unreserved acceptance of these Terms and Conditions. Please read them thoroughly before proceeding with any use of our site.

2. Services Provided

Avalon Petals specializes in exquisite floral design and retail. Our services encompass:

All services are subject to availability and our acceptance of your order or booking.

3. Orders and Payments

When placing an order through our site, you agree to provide current, complete, and accurate purchase and account information. All payments must be received in full before an order is dispatched or a service is rendered. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

4. Delivery Information

We endeavour to deliver all orders within the specified timeframe. Delivery dates are estimates and cannot be guaranteed, especially during peak seasons or unforeseen circumstances. It is your responsibility to ensure that someone is available to receive the delivery at the provided address. If redelivery is required due to recipient unavailability, additional charges may apply.

5. Cancellations and Refunds

Cancellation policies vary depending on the service. For daily bouquets and plant sales, cancellations must be made at least 24 hours prior to the scheduled delivery for a full refund. For custom event floristry, weddings, and corporate subscriptions, specific cancellation terms will be outlined in the individual service agreement. Workshops may have different cancellation deadlines as advised at the time of booking. Preserved flower art sales are generally non-refundable once production has begun due to their custom nature.

6. Product Quality and Substitutions

Avalon Petals is committed to providing the freshest and highest quality flowers and plants. Due to the seasonal nature and availability of certain blooms, we may need to make substitutions to floral arrangements. We guarantee that any substituted flowers will be of equal or greater value and will maintain the overall aesthetic and theme of the original design.

7. Intellectual Property

All content on this online platform, including but not limited to designs, images, text, and logos, is the intellectual property of Avalon Petals or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, display, or create derivative works from any part of our site without our express written permission.

8. User Conduct

You agree not to use our online platform for any unlawful purpose or in any way that might harm, disrupt, or impair the service or its users. This includes, but is not limited to, transmitting any malicious software or engaging in any form of harassment.

9. Limitation of Liability

Avalon Petals will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

10. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Avalon Petals

14 King's Road,

Chelsea,

London, Greater London,

SW3 4UD,

UK